Refund & Cancellation Policy

1. Free Trial Policy

2. Refund Policy

2.1 General Refund Terms

RIVISO offers refunds under the following conditions:

• Refund requests must be made within 7 days of the initial payment
• Refunds are only available for the first payment of a subscription
• Refunds are not available for services that have been extensively used
• Processing time: 5-10 business days after approval

2.2 Refund Eligibility

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time through:

• Account settings in your RIVISO dashboard
• Email request to support@riviso.com
• Contact form on our website
• Phone support during business hours

3.2 Cancellation Timeline

4. Billing and Payment

4.1 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• UPI payments (Google Pay, PhonePe, Paytm)
• Net Banking (All major Indian banks)
• Digital Wallets (Paytm, Mobikwik)
• Bank transfers (for enterprise customers)

4.2 Billing Cycle

• Monthly plans: Billed every 30 days from signup date
• Annual plans: Billed once per year with 20% discount
• All prices are in Indian Rupees (INR)
• Taxes are included in the displayed price

5. Downgrade Policy

You can downgrade your plan at any time:

• Downgrades take effect at the next billing cycle
• No refunds for the difference in pricing
• Access to higher-tier features ends at the next billing date
• Data and reports remain accessible according to your new plan limits

6. Data Retention After Cancellation

After cancellation, your data will be handled as follows:

• Account data: Deleted after 30 days
• Analysis reports: Available for download for 30 days
• Historical data: Permanently deleted after 30 days
• You can request immediate data deletion by contacting support

7. Dispute Resolution

If you have any disputes regarding billing or refunds:

• Contact our support team first: support@riviso.com
• Provide detailed information about your concern
• We will respond within 24-48 hours
• If unresolved, disputes can be escalated to our management team

8. Special Circumstances

8.1 Force Majeure

In case of service disruptions due to circumstances beyond our control (natural disasters, government actions, etc.), we will work with affected customers on a case-by-case basis for appropriate solutions.

8.2 Service Termination

If we need to discontinue a service, we will provide 30 days notice and offer alternative solutions or prorated refunds where applicable.

9. Contact Information

For refund and cancellation requests, contact us: